Penny Hero (dot) Net

I’m really fricken annoyed with customer-service conventions and the way they dictate how to answer questions. I asked a pretty direct question, “can I make a payment using a rebate card?” and a simple “no you cannot” would have been fine. Instead they write 5 paragraphs about what things I can do online, like transfer funds between accounts, pay from an outside checking account, etc.

what a waste of time.

I suppose they’ll get fired if they ever just say “no you can’t” or something. that’s ridiculous when it’s a direct yes or no question.